BE-JO
Frequently asked questions
Quick answers to common questions about ordering, prices, stock, delivery, quotes and returns.
Do I need an account to place an order?
You can browse the webshop without an account. A BE-JO business account can be linked to your customer details and personal prices. If you do not yet have an account, you can request one through the account page.
Why do I see a different price after logging in?
For existing business customers, the webshop can show the personal price from PowerAll. Your price may therefore differ from the public webshop price. Discounts and customer agreements are applied automatically where possible.
What do the stock statuses and delivery times mean?
In stock generally means a delivery time of 1-2 working days. Limited stock generally means 1-3 working days. If an item is out of stock, please contact us for the current delivery time. Stated delivery times are indicative.
When is shipping free?
Orders from €250 excluding VAT qualify for free shipping when the applicable conditions are met. Below this amount, shipping costs apply. The final shipping costs are always shown in the cart and during checkout.
Can I collect my order?
Yes. When collection is available, you can select it during checkout. Collection is free. Please wait for confirmation that your order is ready before travelling to Noordhorn.
How do I request a quote?
Need larger quantities? Add the required items to Quote and then open the quote page. There you can check the quantities and send the quote request to BE-JO.
Can I order more than the current stock?
This is possible for many items. Part of the order may be supplied from stock while the remaining quantity may have a longer delivery time. For larger quantities or urgent orders, please contact us for current availability.
How can I return an item?
Please see our Shipping & returns page. If you received a wrong, damaged or defective item, always contact us before returning it. Shipping & returns →
I cannot find an item. What should I do?
Search by product number, product name, brand, keyword or a known OEM/equivalent number. If you still cannot find the item, contact us. Not every item from our full range may already be available online.